Refund Policy

Chat2File and other digital productivity products are developed by Guangzhou Yingzhi Technology Co., Ltd.

Billing Periods

Our Pro access plans are available as monthly, quarterly, or annual terms. You are charged only for the period selected at checkout. Membership does not renew automatically when the term ends.

Refund Eligibility

Refund requests are reviewed in accordance with Paddle's Refund Policy and applicable consumer protection laws.

You may request assistance or a refund if:

• your payment was duplicated;
• your purchase was completed but Pro access was not delivered;
• a technical problem prevents the purchased product from functioning as described;
• a refund is required under applicable consumer protection law.

Submitting a request does not automatically guarantee a refund. Eligibility may depend on applicable law, the reason for the request, product usage, and Paddle's transaction records.

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.

How to Request a Refund

Paddle acts as the Merchant of Record for purchases made through Paddle Checkout.

To request a refund, visit: https://paddle.net

You may also contact us at: yingzhi0805@gmail.com

Please provide the email address used for the purchase and your Paddle transaction or receipt number. Never send full payment card details.

After a Refund

Approved refunds are normally returned to the original payment method. Processing times may vary depending on Paddle, the payment method, and the customer's bank.

If a payment is fully refunded or reversed, access granted by that billing period may be revoked.

Paddle Refund Policy

For Paddle's full refund terms and applicable regional consumer rights, see: https://www.paddle.com/legal/refund-policy

Contact

Guangzhou Yingzhi Technology Co., Ltd.

Email: yingzhi0805@gmail.com